Our logistics team gets to work immediately to dispatch your order as quickly as possible. Once your order is confirmed, it can therefore neither be modified nor canceled, even if it has not yet been dispatched.If you receive your order and wish to r

Our logistics team gets to work immediately to dispatch your order as quickly as possible. Once your order is confirmed, it can therefore neither be modified nor canceled, even if it has not yet been dispatched. If you receive your order and wish to return it, you may request a return in the <a href="https://int.rouje.com/a/return">Manage my return</a> section on the website. Once we receive your return in our logistics center, we&apos;ll refund the amount to the payment method used to place the order within 8 working days, (refunds usually appear within 2 to 3 business days).We are unable to merge multiple orders.&#xA0; We can also not modify your delivery address if the wrong address was entered during your order. Your order may be left at a pickup point, or returned to us for a refund. For more information on returns, click <a href="https://rouje-2.gorgias.help/en-US/there-is-a-problem-with-my-delivery-what-should-i-do-3097026">here</a>.

How do I cancel, modify, or merge an order ?

Please note that the specified delivery time does not include the time required to prepare your order, and that once your order is confirmed, our logistics team needs an average of 48 hours (from Monday to Friday) to prepare and ship your order. You

Please note that the specified delivery time does not include the time required to prepare your order, and that once your order is confirmed, our logistics team needs an average of 48 hours (from Monday to Friday) to prepare and ship your order. You can track the progress of your order directly via the tracking link sent in the confirmation email, or in your <a href="https://int.rouje.com/account/login">Account</a>&#xA0;under &quot;My orders.&quot; Delivery times depend on the selected carrier and your country of delivery. Click <a href="https://rouje-2.gorgias.help/en-US/how-long-does-delivery-take-what-are-my-options-and-how-much-does-it-cost-3097023">here</a> for more information.&#xA0; We can&apos;t wait for you to get your new Rouje pieces! During collection launches or special offers, preparation times&#xA0;might take a little longer than usual.&#xA0;We know you can&apos;t wait to receive your Rouje order, so we thank you for your patience during these periods!

Where is my order ?

You have a discount code or gift card? Lucky you! Simply enter the code at the bottom of your cart during checkout, and click on "Apply." Once your order is confirmed, it is no longer possible to refund any part of it or to apply a promotional code.

You have a discount code or gift card? Lucky you!&#xA0; Simply enter the code at the bottom of your cart during checkout, and click on &quot;Apply.&quot;&#xA0; Once your order is confirmed, it is no longer possible to refund any part of it or to apply a promotional code.However, the code may be used when placing another order, provided it is still valid.&#xA0;Having trouble using your promo code? &#x2022; Your code cannot be used on sales items or items from collaborations. &#x2022; It has an expiration date, which was specified when you received it. Did you return an order that was placed using a promotional code or gift card?&#xA0; Take a look <a href="https://rouje-2.gorgias.help/en-US/when-and-how-will-i-receive-my-refund-3097037">here</a>.

How do I use my discount code or gift card?

Here are the payment methods offered on our website:• Visa, Mastercard, American Express• Klarna - Payment in 3 installments (except: UK, Mexico, Canada, Switzerland, New Zealand, Australia, Poland, Czech Republic, Norway, Sweden, Denmark,  Luxembour

Here are the payment methods offered on our website: &#x2022; Visa, Mastercard, American Express &#x2022; Klarna - Payment in 3 installments (except: UK, Mexico, Canada, Switzerland, New Zealand, Australia, Poland, Czech Republic, Norway, Sweden, Denmark, &#x202F;Luxembourg&#x202F;.) &#x2022; PayPal (except: UK, Macao, HK)&#x2022; Apple Pay Payments in installments:&#xA0; From France, Italy, Netherlands, Spain, Ireland, and Portugal: Klarna offers payments in 3 installments for payments from &#x20AC;35/&#xA3;35 to &#x20AC;1,000/&#xA3;1,000 or &#x20AC;1,5000/&#xA3;1,500, depending on your country. From Germany: It is now possible to pay in 6, 12, or 24 monthly installments for payments from &#x20AC;45 to &#x20AC;5,000. From the USA: Klarna offers payments in 4 installments for payments from $10 to $1,500. From Austria: It is now possible to pay in 6, 12, or 24 monthly installments for payments from &#x20AC;100 to &#x20AC;5,000.&#xA0;Your payment was declined? We recommend contacting your bank if your payment was declined. You can also try another payment method in a different browser, or in private mode.&#xA0; If the problem persists, please contact our Customer Service Team here.

Which payment methods are available ?

Once your order has been confirmed, we'll send you an order confirmation email to the email address you provided while placing your order. Don't forget to check your spam :)If you have a Rouje account, you can view the status and details of your orde

Once your order has been confirmed, we&apos;ll send you an order confirmation email to the email address you provided while placing your order. Don&apos;t forget to check your spam :) If you have a Rouje account, you can view the status and details of your order in the &quot;My Orders&quot; section of your <a href="https://int.rouje.com/account/login">account</a>.Your order is confirmed if you see one of the following statuses: - &quot;Being processed:&quot; our logistics team is preparing your order for shipment. It won&apos;t be long, we promise! Please note that the shipping time does not include the time required to prepare your order, and that on average, our teams ship orders within 48 hours from Monday to Friday, excluding French public holidays.- &quot;Order shipped:&quot; your order has been entrusted to the selected carrier or delivery service provider. It won&apos;t be long now...we can&apos;t wait for you to get it!Your order has not been confirmed if you see one of the following statuses: -&#xA0;&quot;Under verification:&quot; your payment has not yet been validated, which can take up to 2 hours :)&#xA0; - If you see&#xA0;&quot;Payment canceled,&quot; this means your order has not been validated. Rest assured that you won&apos;t be charged, and go ahead and place another order.&#xA0; - Payments are canceled for lots of different reasons, including erroneous payment information, exceeded limits, and refusals by banks. Go ahead and try again (carefully checking your payment details), or use another method of payment to finalize your Rouje order. If the problem persists, feel free to contact your bank for more information.

Has my order been confirmed ?

Pre-orders let you order Rouje items that have not yet arrived (but are expected to arrive shortly) in our logistics center. - When will I receive my order ?Your order will be sent as a single shipment, once all the pre-ordered items have been receiv

Pre-orders let you order Rouje items that have not yet arrived (but are expected to arrive shortly) in our logistics center. - When will I receive my order ? Your order will be sent as a single shipment, once all the pre-ordered items have been received &#x1F60A; If your order contains items that are already in stock, you&apos;ll have to wait until the pre-ordered items arrive before we ship your order.&#xA0; The estimated shipping date for pre-ordered items is specified on the product pages, as well as in your order confirmation email. Depending on the selected delivery method, you can then estimate the delivery date of your order.- You changed your mind ? If you no longer wish to wait to receive your pre-ordered items, please contact our Customer Service Team <a href="https://contact.gorgias.help/en-US/forms/motlk85l">here</a>.-&#xA0;The shipping date of my pre-ordered item has been delayed, is it possible to ship part of my order?The estimated shipping date may be delayed, we&apos;re sorry about that :/We&apos;re unable to ship items separately within an order. Your order will be shipped in its entirety as soon as all items are in stock.If you prefer not to wait, we invite you to contact our Customer Service Team <a href="https://contact.gorgias.help/en-US/forms/motlk85l">here</a> <a href="/hc/en-150/requests/new"></a>so we can cancel your entire order. - What are the conditions for returning a pre-ordered item ? You have 15 days from the date of receipt of your order to change your mind. For more information, click <a href="https://rouje-2.gorgias.help/en-US/what-are-the-conditions-for-returns-3097031">here</a>.- When will I be charged ? When you order a pre-order item, you will be charged automatically once the order is finalized&#x2014;not when it is shipped.

How do pre-orders work ?

We treat your data with the respect it deserves: all our transactions are 100% secure, and personal information is never disclosed. Your payment details are processed solely by our partner Adyen and never made available to our teams, even if you deci

We treat your data with the respect it deserves: all our transactions are 100% secure, and personal information is never disclosed.Your payment details are processed solely by our partner Adyen and never made available to our teams, even if you decide to save them for future purchases.

Is my payment secure ?

- A physical gift card is mailed directly to your home. You can give it to the person of your choice, and personalize the message.- An e-gift card can be given to the person of your choice. All you have to do is enter your email address. Once you rec

<ul id="isPasted"><li style="font-size: 16px;">The physical gift card &amp; the e-gift card</li></ul>- A physical gift card is mailed directly to your home.You can give it to the person of your choice, and personalize the message. - An e-gift card can be given to the person of your choice. All you have to do is enter your email address. Once you receive the code (within 2 hours), simply forward it to the recipient &#x1F60A;This card is valid for 1 year, on our website only.&#xA0; It can be used multiple times. This card is non-refundable and non-exchangeable. * Our gift cards are currently unavailable in the UK.Click <a href="https://int.rouje.com/collections/gift-cards">here</a> for information on gift card amounts.<ul><li style="font-size: 16px;">How do I use my gift card?</li></ul>- Gift cards purchased online can only be used on our website. They are valid for one year.- Gift cards purchased in stores can only be used in our stores. They are valid for one year.To use your gift card, simply add it like a promotional code during checkout: once you&apos;ve added an item to your cart, click on the &quot;Discount code or gift card&quot; box, then select &quot;APPLY.&quot;<ul><li style="font-size: 16px;">Return &amp; refund of an order placed with a gift card</li></ul>- I paid for my entire order with a gift card If you paid for your entire order with a gift card, the amount that was used will be automatically credited back to your gift card once your return has been processed.&#xA0; Once you receive the notification that your return has been processed, you can use your gift card again! - I paid for part of my order with a gift card If you used a gift card and a second payment method to pay for your order, and you return part of your order, we will refund you via the second payment method. However, if the amount to be refunded exceeds the amount that was paid with the second payment method, we will credit the remaining amount back to your gift card.

ORDERS