ROUJE

<p>We treat your data with the respect it deserves: all our transactions are 100% secure, and personal information is never disclosed.</p><p>Your payment details are processed solely by our partner Adyen and never made available to our teams, even if you decide to save them for future purchases.</p>

We treat your data with the respect it deserves: all our transactions are 100% secure, and personal information is never disclosed.
Your payment details are processed solely by our partner Adyen and never made available to our teams, even if you decide to save them for future purchases.

Is my payment secure ?

ORDERS

How do I cancel, modify, or merge an order ?

Where is my order ?

How do I use my discount code or gift card?

Which payment methods are available ?

Has my order been confirmed ?

How do pre-orders work ?

All about gift cards

How long does delivery take, what are my options, and how much does it cost ?

To which countries do you deliver ?

I wish to change my delivery address

There is a problem with my delivery. What should I do ?

New US customs regulations

Will I have to pay customs duties ?

I received the wrong item. What should I do ?

Are there any delivery restrictions ?

DELIVERIES

How do I return an item (or order) ?

How much does it cost to return an order?

Can I request an exchange ?

What are the conditions for returns ?

Can I return or exchange my order at a Rouje store ?

Can I modify my return request ?

Can I return two orders in the same package ?

When and how will I receive my refund ?

How do I return an item bought at a Rouje address ?

RETURN & REFUND

What size should I choose ?

How do I care for my product ?

How do I choose the right jeans ?

How can I have an item altered ?

ADVICE & CARE

The 10% off welcome code

How do I manage my newsletter subscription ?

I can't access my Rouje account

How can I be informed of product launches, restocks, and special offers?

I didn't receive the reset password email

How do I delete my account ?

MY ACCOUNT

What are your retail locations and their practical information ?

How do I know if an item is available in a store ?

What are the return conditions for items purchased in stores ?

Can my order be delivered to a store ?

Can I get a tax refund ?

OUR STORES

What are the rules for returning Les Filles en Rouje beauty products ?

Do you deliver everywhere ?

Are your cosmetics organic ?

Where are your cosmetics made ?

Are your products cruelty-free ?

Are your cosmetics for all skin types ?

Can the skincare line be used on all skin types ?

Are your products compatible with pregnancy and breastfeeding ?

How can I take care of my beauty products ?

BEAUTY

Where are your pieces made ?

What do you do to limit your environmental impact ?

How do you determine your prices ?

How do you manage your stocks and unsold goods ?

🌱 OUR INITIATIVES

Is my payment secure ?Updated 2 months ago