DELIVERIES
How long does delivery take, what are my options, and how much does it cost ?
Once your order is confirmed, our logistics center needs an average of 48 hours (Monday to Friday) to prepare and dispatch your order. Once your order is dispatched, you will receive an email confirming the shipment. Please note that the delivery tim
To which countries do you deliver ?
Here are the countries where our gorgeous Rouje pieces can be delivered:EMEAAndorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Guernsey, Greece, Iceland, Jersey, Isle of Ma
I wish to change my delivery address
Our logistics team works fast to ship your order as early as possible, which is why your order cannot be changed or cancelled anymore, even if it was not shipped yet. If you picked the wrong size or changed your mind, we invite you to decline the par
There is a problem with my delivery. What should I do ?
Once your order has been entrusted to the carrier, our Customer Service Team is unfortunately unable to assist with the delivery.Please contact the carrier directly with your package number, which you can find in your shipment confirmation email.Plea
New US customs regulations
As of 08/29, a new U.S. regulation affects all orders shipped from Europe to the United States, regardless of their value. What exactly is changing?All orders shipped to the United States are now subject to mandatory customs duties. Will I have to pa
Will I have to pay customs duties ?
Deliveries to France and the European Union:The prices on our website include VAT, so you won't have to pay any additional charges 😊⚠️Deliveries to Switzerland and Norway are outside the European Union and may be subject to customs fees, which will
I received the wrong item. What should I do ?
The item has a defectWe take great care when making our collections, and are extremely sorry that you are not satisfied with your Rouje piece.Unfortunately, we do not offer exchanges.If you wish to keep the item and have it repaired at our expense, p
Are there any delivery restrictions ?
Due to import restrictions, Les Filles en Rouje is not able to ship cosmetics to Mexico, Turkey, Macao, and Hong Kong.