New US customs regulationsUpdated 2 months ago

As of 08/29, a new U.S. regulation affects all orders shipped from Europe to the United States, regardless of their value.

What exactly is changing?
All orders shipped to the United States are now subject to mandatory customs duties.

Will I have to pay these customs fees upon delivery?
No. Rouje takes care of these fees directly, so you won’t have to pay anything when your parcel is delivered.

Why have prices and shipping costs increased?
To cover these customs duties on your behalf, we had to slightly adjust our prices and shipping fees for orders to the United States. This allows us to guarantee a simple and transparent delivery experience, with no hidden costs.

How do I know if customs fees are included in my order?
It’s very simple: the price displayed at checkout already includes all costs (products + shipping + customs). No additional payment will be requested by the carrier.

Does this increase delivery times?
No, delivery times remain the same. Our teams continue to do their best to ensure you receive your order as quickly as possible.

Why are some items not available?
Certain items are exclusive to Europe and can only be found in our stores.

Do returns from the United States also change?
No, this does not affect the return procedure, which remains the same.