I received the wrong item. What should I do ?Updated 2 months ago

The item has a defect
We take great care when making our collections, and are extremely sorry that you are not satisfied with your Rouje piece.
Unfortunately, we do not offer exchanges.
If you wish to keep the item and have it repaired at our expense, please contact us here 🔍 with your order number and a picture of the defect, and we'll do our best to help 😊
If you wish to return it for a refund, please request your return here 🔍 and select the following reason: "The item arrived damaged or stained." Please attach a picture and add a description of the problem. We'll subsequently review your request and get back to you within 24 hours (on business days).

I received the wrong size or color 
We're so sorry!
Unfortunately, we do not offer exchanges.
To return the item for a refund, please request your return here 🔍 and select the following reason: "Rouje made a mistake with my order." Please attach a picture and add a description of the problem. We'll subsequently review your request and get back to you within 24 hours (on business days).

If you have any other questions or concerns, please contact our Customer Service Team here 🔍 and we'll be happy to help!