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RETURN & REFUND

How do I return an item (or order) ?

You have 15 days from the date of receipt of your order to change your mind and return it for a refund. We do not offer exchanges at the moment, but we're working on it 😊You have two options: return your item by mail, or return it to one of our Rouj

How much does it cost to return an order?

Good news for you! We've set up a solution that allows you to benefit from our carrier rates to make your returns easier. You no longer have to pay any costs in advance, as these will be deducted from your refund. The amount varies from country to co

Can I exchange an item I purchased online?

At the moment, we do not offer exchanges, but we're working on it!Please return your item for a refund and place a new order. What if I used a welcome or birthday code?- If you return your entire order and wish to make an exchange, we invite you to c

What are the conditions for returns ?

You have 15 days from the date of receipt of your order to change your mind and return it for a refund. We do not offer exchanges at the moment, but we're working on it 😊. Please keep in mind the following tips to ensure your refund goes smoothly:.

Can I return or exchange my order at a Rouje store ?

You can return an online order (excluding discounted items) free of charge at one of the following Rouje stores in France:. • Paris (2nd arrondissement): 11 bis rue Bachaumont • Paris (16th arrondissement): 83 avenue Victor Hugo • Bordeaux: 5 rue Jea

Can I modify my return request ?

Unfortunately, return requests cannot be modified once they have been made, but you have the option to cancel it directly from your account!. In case of doubt, we recommend contacting our Customer Service Team here 🔍 with the list of items you'd lik

Can I return two orders in the same package ?

You live in EuropeYou can absolutely return two (or more) orders in the same package to save on return shipping costs ✨However, you must follow the following procedure:. 1. Create a return request for EACH of the orders you wish to return. For inform

When and how will I receive my refund ?

How long will it take to get my refund?. Once your return is received at our logistics warehouse, it will be processed within 7 to 10 business days. As soon as your return has been approved by our team, you will receive a confirmation email. The refu

How do I return an item bought at a Rouje address ?

Purchase in a Rouje store. If you made a purchase at one of our Rouje locations, please go directly to that store with your receipt. You can then exchange the item or receive a store credit by presenting your receipt within 15 days of your purchase.P