When and how will I receive my refund ?Updated 2 months ago

How long will it take to get my refund?
Once our logistics center has received your return, we'll send you an initial email to assure you that it has arrived. 
Your return will subsequently be processed within 8 business days, and we'll send you a second email to confirm your refund. It can take up to 48 hours for your refund to appear in your account :)

How will I be refunded?
The amount of your refund is automatically credited back to the payment method that was used to place your order.

Gift card: If you paid for all or part of your order with a gift card, the amount will be automatically credited back to your card and can be used for your next order! 
Welcome or birthday code: 
- If you return your entire order, your code will not be automatically reactivated when we process your refund. You will need to contact our Customer Service Team here 🔍.

- If you're only returning part of your order, unfortunately, you will not be able to benefit from another code.
Other promotions: If you're returning an order that you placed with another special offer or promotion, feel free to contact our Customer Service Team here 🔍 and we'll check to see if you can benefit from the promotion again :)

The amount of your refund doesn't look right? 
This is probably because your return shipping fees were deducted from your refund. The amount of these fees varies from country to country. Click here 🔍 for more information on return shipping fees 
If you have a question, please feel free to contact our Customer Service Team here 🔍 and we'll be happy to help!