How do I return an item (or order) ?Updated 2 months ago

You have 15 days from the date of receipt of your order to change your mind and return it for a refund.

We do not offer exchanges at the moment, but we're working on it 😊
You have two options: return your item by mail, or return it to one of our Rouje stores in France (excluding discounted items):

• Paris (2nd arrondissement): 11 bis rue Bachaumont 
• Paris (16th arrondissement): 83 avenue Victor Hugo 
• Bordeaux: 5 rue Jean Jacques Rousseau

It is not possible to send items to these stores, so you will have to go there directly.
You can find more information about our return conditions here and return fees here.

1. Create a return request:

• If you have a Rouje account, you can create the request directly in "My orders," here.

• If you don't have an account, simply head to the very bottom of our website and click on "Manage my return," or click here.
You'll need your order number and the email address that was used to place your order ✨

2. Next, select all the items you wish to return (choosing the reason for each one). Once all the items have been added, click on the button to confirm your return. By

3. Print the document and prepare your return package:
• The return form is mandatory and must be included in your package so our teams can identify you and proceed with your refund.
• The return label must be affixed to the outside of the package, and the package must be dropped off at the carrier indicated on the label.

4. You'll receive an initial email confirming receipt of your package by our logistics team, who will refund you within 8 business days.

You'll receive a second email confirming your refund. The return shipping fees will be deducted from your refund. For information on return fees in each country, click here.

We also offer a tailoring service if you simply wish to keep your item and have it adjusted to your needs. For more information, please visit here.