ROUJE

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How do I manage my newsletter subscription ?

MY ACCOUNT

How do I cancel, modify, or merge an order ?

Where is my order ?

How do I use my discount code or gift card?

Which payment methods are available ?

Has my order been confirmed ?

How do pre-orders work ?

Is my payment secure ?

All about gift cards

ORDERS

How long does delivery take, what are my options, and how much does it cost ?

To which countries do you deliver ?

I wish to change my delivery address

There is a problem with my delivery. What should I do ?

New US customs regulations

Will I have to pay customs duties ?

I received the wrong item. What should I do ?

Are there any delivery restrictions ?

DELIVERIES

How do I return an item (or order) ?

How much does it cost to return an order?

Can I request an exchange ?

What are the conditions for returns ?

Can I return or exchange my order at a Rouje store ?

Can I modify my return request ?

Can I return two orders in the same package ?

When and how will I receive my refund ?

How do I return an item bought at a Rouje address ?

RETURN & REFUND

What size should I choose ?

How do I care for my product ?

How do I choose the right jeans ?

How can I have an item altered ?

ADVICE & CARE

The 10% off welcome code

I can't access my Rouje account

How can I be informed of product launches, restocks, and special offers?

I didn't receive the reset password email

How do I delete my account ?

What are your retail locations and their practical information ?

How do I know if an item is available in a store ?

What are the return conditions for items purchased in stores ?

Can my order be delivered to a store ?

Can I get a tax refund ?

OUR STORES

What are the rules for returning Les Filles en Rouje beauty products ?

Do you deliver everywhere ?

Are your cosmetics organic ?

Where are your cosmetics made ?

Are your products cruelty-free ?

Are your cosmetics for all skin types ?

Can the skincare line be used on all skin types ?

Are your products compatible with pregnancy and breastfeeding ?

How can I take care of my beauty products ?

BEAUTY

Where are your pieces made ?

What do you do to limit your environmental impact ?

How do you determine your prices ?

How do you manage your stocks and unsold goods ?

🌱 OUR INITIATIVES

How do I manage my newsletter subscription ?Updated 2 months ago