ROUJE

LAUNCHES We launch 2 collections per year, Fall-Winter and Spring-Summer. We also release several capsule collections throughout the year. Subscribe to our newsletter or follow us on <a href="https://www.instagram.com/rouje/?hl=en">Instagram</a> to be informed of all our news!RESTOCKS Our design team strives to produce just the right number of items for each creation, which can sometimes lead to shortages. To minimize overproduction, we produce small series of items, then restock the most popular pieces during the season.If the desired item is no longer in stock, sign up for the restock alert on the product page and you&apos;ll be the first to know when the item is back in stock! We&apos;ll keep our fingers crossed ;). SPECIAL OFFERS Several times per year, we offer special deals that allow you to buy items from the current or previous collections at discounted prices.The dates of these deals are set a few weeks in advance: keep an eye out for them in our newsletter and <a href="https://www.instagram.com/rouje/?hl=en">Instagram</a> page !

LAUNCHES
We launch 2 collections per year, Fall-Winter and Spring-Summer. We also release several capsule collections throughout the year.
Subscribe to our newsletter or follow us on Instagram ?? to be informed of all our news!

 

RESTOCKS
Our design team strives to produce just the right number of items for each creation, which can sometimes lead to shortages. To minimize overproduction, we produce small series of items, then restock the most popular pieces during the season.

If the desired item is no longer in stock, sign up for the restock alert on the product page and you'll be the first to know when the item is back in stock! We'll keep our fingers crossed ;).


SPECIAL OFFERS
Several times per year, we offer special deals that allow you to buy items from the current or previous collections at discounted prices.

The dates of these deals are set a few weeks in advance: keep an eye out for them in our newsletter and Instagram page ??!"

How can I be informed of product launches, restocks, and special offers?

MY ACCOUNT

How do I cancel, modify, or merge an order ?

Where is my order ?

How do I use my discount code or gift card?

Which payment methods are available ?

Has my order been confirmed ?

How do pre-orders work ?

Is my payment secure ?

All about gift cards

ORDERS

How long does delivery take, what are my options, and how much does it cost ?

To which countries do you deliver ?

I wish to change my delivery address

There is a problem with my delivery. What should I do ?

New US customs regulations

Will I have to pay customs duties ?

I received the wrong item. What should I do ?

Are there any delivery restrictions ?

DELIVERIES

How do I return an item (or order) ?

How much does it cost to return an order?

Can I request an exchange ?

What are the conditions for returns ?

Can I return or exchange my order at a Rouje store ?

Can I modify my return request ?

Can I return two orders in the same package ?

When and how will I receive my refund ?

How do I return an item bought at a Rouje address ?

RETURN & REFUND

What size should I choose ?

How do I care for my product ?

How do I choose the right jeans ?

How can I have an item altered ?

ADVICE & CARE

The 10% off welcome code

How do I manage my newsletter subscription ?

I can't access my Rouje account

I didn't receive the reset password email

How do I delete my account ?

What are your retail locations and their practical information ?

How do I know if an item is available in a store ?

What are the return conditions for items purchased in stores ?

Can my order be delivered to a store ?

Can I get a tax refund ?

OUR STORES

What are the rules for returning Les Filles en Rouje beauty products ?

Do you deliver everywhere ?

Are your cosmetics organic ?

Where are your cosmetics made ?

Are your products cruelty-free ?

Are your cosmetics for all skin types ?

Can the skincare line be used on all skin types ?

Are your products compatible with pregnancy and breastfeeding ?

How can I take care of my beauty products ?

BEAUTY

Where are your pieces made ?

What do you do to limit your environmental impact ?

How do you determine your prices ?

How do you manage your stocks and unsold goods ?

🌱 OUR INITIATIVES

How can I be informed of product launches, restocks, and special offers?Updated 2 months ago